Qualities in a Good Headstone Dealer
As a family begins to look for a headstone, families should be looking for key essentials to being a good headstone dealer. Below are a few KEY essentials to look for:
Understanding
Vast knowledge. A good dealer will provide information for you to make a purchase. Most customers have little knowledge of headstones and it’s the dealer’s responsibility to inform them on all aspects of headstones.
Sympathy
This is a very difficult process and a good headstone dealer will ensure time is not a factor. In a state of mourning, nobody likes to feel they’re being taken advantage of. As the grieving process is ongoing, please be sure there is no assertiveness when selecting a headstone.
Headstone Quality
Value and Quality. Excellence in granite is what a family should be looking for. High-quality headstones stand the test of time. Have an idea what you can spend. Remember, small companies can provide great high-quality headstones, outstanding personal and customer service.
Convenience
Your headstone dealer should be reached at a reasonable time, while always getting back to your email or phone call in a short period of time. Most headstone orders take two to four months to complete and this is reasonable because your headstone is customized. A good headstone dealer will always be able to provide a status report on your headstone.
Ensuring satisfaction
When you decide to make the purchase, how does the company follow through once the headstone order has been placed and throughout the production and delivery phases. Do they do everything they say they will? After the headstone is delivered, do they follow up asking for your comments? Are all problems corrected in a timely manner? It is very important for a headstone dealer to follow through with promises and to take responsibility for problems made by them; especially in the death care industry. Poor answerability on the headstone dealer's part can lead to permanently losing the respect of the customer and ruining their trustworthiness. A good headstone dealer will genuinely want the customer to be satisfied with their purchase, even if the company ends up losing money on the sale. Remember; only make a purchase with a headstone dealer you feel comfortable with.